IN-PERSON FESTIVAL PASS FAQ
How do Festival Passes work?
Your Festival Pass gives you access to all ticketed in-person CAF24 events at Chapter. As a passholder, when the events go live, you'll be able to log into your account via Chapter's website and book tickets to any events you'd like to attend, free with your pass. You can do this at any time after events go live – but we advise booking as soon as possible to avoid disappointment as events will sell out!
An in-person festival pass will also give you half-price access to the online festival events.
What if I change my mind after I collect my tickets?
If you can't make it to an event you've collected a ticket for, please return it to Chapter as soon as possible. You can do this by emailing email@example.com, calling them on +44 (0)29 2030 4400 or visit their Information Desk in venue to let them know). This means your ticket for that event can be released so another festival-goer can enjoy it.
If you decide you want to go to any events you didn't book tickets for in advance, you can go to Chapter's Box Office and collect a free ticket for that event with your Festival Pass, if there are still tickets left.
What if an event is sold out?
All ticket holders need to be in their seats 5 minutes before the event/screening begins, because if the event is sold out, we will allow pass-holders to take any remaining seats on a first-come-first-served basis.
Can I buy tickets to individual events if I don't want a full pass?
Yes - tickets for individual events will go on sale when our full programme and festival calendar is released in March.
I'm only coming for a day or two – can I buy a day pass?
We can't offer day passes, so for those who are only able to attend one or two days of the festival, we recommend purchasing individual tickets for each event you want to attend. These will be available when our full programme and festival calendar is released in March.
How much will individual tickets cost?
We keep our tickets and passes as low-cost as possible to try and be as accessible as we can. Tickets for individual events will cost between £6 and £8.
Is there a booking fee?
For online bookings to events in-person at Chapter, you'll incur a £1 booking fee with each transaction, however you can avoid paying this multiple times by booking all of your tickets in 1 sitting, therefore only paying £1 extra in total.
If you're coming to Cardiff Animation Festival as part of a university group or other big group of 10 or more people, speak to us about group booking discounts - just drop us an email to firstname.lastname@example.org, let us know a bit about your group and how many people you expect will be coming.
ONLINE PASS FAQ
How do Online Passes work?
An Online Pass gives you access to all online events at this year’s Cardiff Animation Festival.
There are a limited number of Early Bird passes for £20.
Once they have sold out regular passes will go on sale for £25.
Where will the Festival be hosted online?
Cardiff Animation Festival online will be hosted on a site called Eventive.
What device will I need to watch the festival online?
You can watch all events from your smart devices/laptop/computer, you can also cast to your television.
All the information about device types and to test your devices' compatibility can be found here watch.eventive.org/help
Where can I find the festival schedule?
How do I purchase individual tickets for each event?
To purchase a ticket for an individual event/programme go to the Eventive virtual festival page, there you will find all the online events and screenings. Select the screening or event you would like to book a ticket for, you will then need to enter your email address and card details to create an account on Eventive. You will then have 7 days to activate the screening, once activated you will have 24 hours to watch the screening/event. Wherever possible we are offering tickets on a pay-what-you-can basis. Tickets for each event will go on sale on the 10th of March.
How do I book tickets with my pass?
Once you have bought a ticket head to our Virtual Festival Page there you will see all the screenings and events. Log in to your account and select each event you would like to attend. You can pre-book events with your festival pass. When you have ordered the tickets that you want you can watch these at any time they are available. Once activated (you have pressed Watch Now) you will have 24 hours to watch the screening/event.
How do I vote for films for the audience award?
After the shorts programmes end you will be able to vote for your favourite film for the Cardiff Animation Festival Audience Award. The Awards will take place on social media on Sunday 28th April.
I don't live in the UK – can I still watch the festival events online?
Yes you can! A selection of our Q+As, panels, shorts programmes and masterclasses are available wherever you are in the world!
Are the screenings/events accessible?
All our screenings will have subtitles available either embedded in the film itself or available as closed captions. To enable the subtitles for screening on Eventive and YouTube please press 'CC' in the corner of the video. All our live events (Q+As, masterclasses and panels) will have live captions available.
Who do I contact if I am having issues with my Eventive account?
Eventive have a really helpful team! Launch their live chat or check out their help page watch.eventive.org/help